Our return policy allows you to exchange a product in two cases:
1) If received a wrong product.
2) If received a defected/damaged product.
3) If you don't like the product.
However, to complete replacement of your product, the product should be:
- If a wrong/ defected/ damaged product is delivered, we will get it picked up for free.
- The product should be sealed in its original product packaging.
- The product should be unused and the packaging should not be damaged.
- Do not put tape or stickers on the manufacturers box.
- Once the wrong product is received by us, we will dispatch the correct product within 5-7 working days.
- We will expedite exchange once we have received and inspected the product.
- Please do not send any product directly back to us always contact our customer support and they will guide you accordingly.
It was narrated from Abu Hurairah that the Messenger of Allah (ﷺ) said:
حَدَّثَنَا زِيَادُ بْنُ يَحْيَى أَبُو الْخَطَّابِ، حَدَّثَنَا مَالِكُ بْنُ سُعَيْرٍ، حَدَّثَنَا الأَعْمَشُ، عَنْ أَبِي صَالِحٍ، عَنْ أَبِي هُرَيْرَةَ، قَالَ قَالَ رَسُولُ اللَّهِ ـ صلى الله عليه وسلم ـ " مَنْ أَقَالَ مُسْلِمًا أَقَالَهُ اللَّهُ عَثْرَتَهُ يَوْمَ الْقِيَامَةِ " .
Whoever agrees with a Muslim to cancel a transaction Allah will forgive his sins on the Day of Resurrection. "
Reference : Sunan Ibn Majah 2199
In-Book Reference : Book 12, Hadith 63